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How to Expertly Connect with Clients During and After CSW Training

August 1, 2018

Becoming community service worker

Effective social services are often defined by the relationship between community service workers (CSWs) and clients. Whether they are counselling one-on-one or coordinating larger initiatives, successful CSWs create trusting relationships with clients of all kinds. A strong connection helps CSWs understand specific cases and adapt their professional knowledge accordingly.

While every client relationship will require something different, future CSWs can learn a few relationship-building strategies that hold across all cases. From structuring meetings to setting objectives, these techniques maximize the time CSWs spend with their clients—and strengthen professional relationships for future work.

Are you curious about maintaining strong client relationships during CSW training and beyond? Keep reading to find out more!

CSWs Plan Ahead to Optimize Time with Clients

In their many roles, CSWs are tasked with adapting their knowledge to specific client needs, from individual wellness to larger programs. Establishing these needs typically involves client meetings—a time to define clear priorities and establish a trusting relationship. The first step in securing strong client relationships is planning for these meetings. CSWs can devise a meeting’s structure according to their client’s anticipated priorities.

For ongoing sessions, this means building on the outcomes of the previous meeting. Naturally, new clients might require more flexible meeting plans that will take shape as the relationship builds. In all cases, effective planning helps reassure clients that their CSW is listening and reacting to their unique needs, rather than applying blanket solutions uncritically. In turn, this sense of individualized support helps grow lasting professional relationships.

Fostering a Safe Environment Is Key in CSW Training and Beyond

Few things are more important to community service worker careers than client trust—an essential metric for professional success. To establish this trust, CSWs abide by principles of good faith and confidentiality, ensuring clients feel safe to disclose personal information. Communicating this confidentiality principle early on, CSWs build the foundations of a positive professional relationship—and encourage an openness that will facilitate their work.

CSWs are advised—if not legally obligated—to mention exceptions that would require them to break the confidentiality principle. By detailing these legal parameters, CSWs can gain the confidence of clients and express an utmost devotion to their wellbeing.

CSWs Help Clients Plan for the Future

With effective CSW training, community workers help clients identify personal objectives and move forward in their lives. Assisting with these personal objectives goes a long way in establishing one’s credentials as a CSW—and securing further professional trust. A crucial outcome of community support work, long-term personal plans help clients feel empowered and ready to move forward.

CSWs ensure their clients’ long-term interests by adopting a specific tone. Whereas coddling a client might impede progress, pushing them too hard might scare them off. Effective CSWs operate between these extremes, knowing exactly when to push and when to pull back. CSWs are also sure to maintain a professional demeanour that keeps their private ideas and concerns separate from those of the client. This careful tone forges productive relationships with clients, ensuring that they reap the unique benefits of community service work.

An impartial but caring demeanour can be especially important in group scenarios

An impartial but caring demeanour can be especially important in group scenarios

Are you interested in becoming a community service worker?

Contact the National Academy of Health and Business to learn more about our program.


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