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What You Need to Know About Patient Confidentiality After Your Medical Office Assistant Training

2018-05-16 by Mark Harrington

medical laboratory assistant program

It takes courage to visit a medical professional to seek help for a particular health problem. These are private situations, and a great deal of trust is placed in the doctor or physician when the patient comes forward. Healthcare professionals therefore have a duty to treat confidential information with the utmost care, and prevent it from getting into the hands of others.

This concept, called patient confidentiality, is strictly abided by medical office assistants. These professionals have the organizational skills to ensure that a private or public practice functions efficiently. Electronic and hard-copy versions of medical records are often needed for each individual patient, and it’s vital that these documents are kept away from prying eyes. Let’s take a closer look at what patient confidentiality is all about.

Patient Confidentiality Is a Core Duty of Medical Practice

Healthcare professionals are regularly informed about sensitive information from patients, and records are kept in order to provide ongoing care. Grads of medical office assistant courses know that confidentiality prohibits the healthcare provider from relaying such information about the patient to other people or organizations. This means that even a patient’s wife or husband cannot be told sensitive information about their loved one, without prior consent.

People may be embarrassed about a particular medical condition, and patient confidentiality serves an important function in increasing their willingness to seek help. A practice must strictly value the confidentiality of records like medical history, x-rays, and various types of lab reports. Otherwise, confidence among the local community in the service will be eroded.

Hard copy medical files should be safely stored in a secure location

Hard copy medical files should be safely stored in a secure location

Protecting Confidential Information After Medical Office Assistant Training

A well-organized and secure filing system is the backbone of medical offices, as professionals protect the confidentiality of hard-copy documents. Offices and waiting rooms are busy places, so office assistants are very conscious to avoid leaving confidential information in plain view of the public. It’s recommended that, where possible, first names are used when speaking to clients on the phone. Patient records shouldn’t be left open on the reception desk, and they should also be carried between rooms in a manner where the patient name isn’t visible. It’s easy to maintain best practices in patient confidentiality by picking up these habits early in an office administration career.

Office assistants avoid leaving confidential files open on reception desks

Office assistants avoid leaving confidential files open on reception desks

The efficiency of electronically storing medical information means it has become a popular alternative in recent decades. This new trend does however leave confidential information vulnerable to attack from around the globe, if it’s being stored on an online cloud. These are third-party service providers, so institutions must be very careful about their use.

The theft or loss of electric items, such as computers, smart phones, or hard drives is also a common cause of privacy breaches. Professionals who received training in a medical laboratory assistant program are cognizant of protecting sensitive information, and offices therefore invest in robust computer security software. When disposing of electrical equipment, it’s vital that confidential records are permanently deleted through the physical destruction of the storage system or the use of dedicated software.

Learn all the fundamental skills during medical office assistant training.

Find out more about the diploma programs available at NAHB.

Medical Office Assistant Training + These 5 Soft Skills = Career Success!

2015-09-30 by Mark Harrington

medical office assistant courses

There is no better time to become a medical office assistant. Demand for skilled professionals in healthcare administration is reaching new heights, with Canadian projections showing continued growth in the sector for years to come.

If you’d like to earn secure employment and a competitive wage, medical office assistant training will help you on your way. Along with practical knowledge, training can help you develop the particular “soft skills” today’s employers are looking for. Soft skills are skills we use to relate to others, from effective listening to confident communication.

Read on to learn the five soft skills most valuable to a medical office assisting career.

1. Medical Office Assistant Programs Promote Confident Leadership Skills

If you become a medical office assistant, a variety of career paths will open up to you in a range of medical office and clinical settings. In every position, your duties will likely include specialized tasks—like arranging examining room equipment, or purchasing and maintaining medical supplies.

Successful office assistants approach these tasks with confidence, because they have the expertise and leadership skills that come with comprehensive training.

Medical office assistant training teaches the expert practical knowledge involved in healthcare administration, such as human anatomy, medical terminology, systems and data management and more. The best employees use this training to exercise leadership in the medical workplace.

2. Communication Skills: Vital to Today’s Medical Office Assistant

Effective communication isn’t just about talking and listening. As a medical administrative assistant, your warm, professional spoken and written communication skills will set the tone of your future office environment.

Office admins need to update and file patients’ records, arrange for hospital admissions, coordinate lab services and more—requiring excellent written and spoken communication at every turn. These skills promote smooth operations, and help avoid confusions or misunderstandings.

3. Medical Office Assistant Training Teaches Flexibility

An office assistant’s responsibilities can vary greatly and change daily. From screening calls to organizing documents to interacting with a diverse range of patients, today’s office assistant must be prepared to do it all. This takes a certain kind of flexible, versatile personality.

Having firsthand knowledge of a variety of office procedures and policies—through both training and experience—can make it easy for you to adapt to various tasks, and even help you secure executive, managerial positions in the long run.

4. Superior Social Skills: Becoming an Interpersonal Expert

Graduates of medical office assistant programs have dedicated time to fine-tuning their patient service and interpersonal skills.

These are the social skills or “people skills” medical office administrators use to effectively work in teams, and to communicate important healthcare information to medical professionals and patients from all walks of life. For example, helping a patient secure medical insurance, or decide on an ideal appointment time, takes compassionate, clear deliverance of facts and options.

The right training and experience will give you the practical tools to turn each interaction into a positive foundation for a lasting, professional relationship.

5. Comprehensive Training Creates Informed, Aware Professionals

Healthcare administrative training teaches the particular roles and responsibilities of each member of a healthcare team. Once you’ve earned your diploma, you can use this knowledge to your advantage with the soft skill of “general social awareness”—understanding complex systems and your place within them.

When office administrators keep their fingers on the pulse of all office operations, it helps them understand the many levels of coordination it takes to keep an office running smoothly.

With the right training and the development of these five soft skills, you’ll be ready to make your mark on the healthcare administration industry!

Are you interested in enrolling in medical office assistant courses? Visit NAHB for more information or to speak with an advisor.

Forecasting for Optimal Supply Chain Management

2014-09-03 by Mark Harrington

supply chain2

Businesses and services all order their goods from some type of manufacturer. Whether it is a medical office assistant ordering sterile bed sheets for a hospital, or office administration ordering a product sold by their business, they all require a reliable supply chain to have their product in stock. Forecasting in the supply chain is the act of determining the amount of inventory needed to fulfill customer’s orders. Supply chain management must ensure that there is not an overstock of items, but also not fall short of customer demand. Failure to meet the order requirements for a company can prove to be financially destructive for both the supply chain and the client.

Job Details

Supply chain and logistics courses are designed to train students in managing the flow of goods, and the technological methods of documenting inventory. International business will also be integrated into this study, as now more than ever global employees are a facet of supply chain management. A management role will largely involve reviewing forecasts in order to calculate trends for future orders. Supply chain management software continues to become more advanced and comprehensive, capable of reading real-time data and adjusting calculations for proper inventory planning.

Statistical and Non-Statistical Forecasting

Statistical forecasting is determined by supply chain software, and uses estimates based on historical demand data. Non-statistical forecasting calculates demand based on quantities determined by the production planners. While statistical forecasting is more convenient in large operations, non-statistical forecasting is generally more accurate because it relies on current demand rather than historical trends.

Portrait Of Businessman In Warehouse

Required Skills

If you have a knack for business and are good at crunching numbers, perhaps supply chain management is an area you’d like to explore. For now, here are some skill sets a good management team should have in order to ensure optimal forecasting.

  • A good knowledge of international trade and customs
  • Inventory management
  • Critical thinking and problem solving
  • Ability to comfortably manage computer programs
  • Ability to apply purchasing processes
  • Leadership skills to coordinate with international partners and clients

If you wish to get involved in the supply chain industry, there are a variety of large companies whose teams you could join, including multinationals like Bombardier, Toyota, Molson Brewing Company and General Electric. There is also a large supply chain industry for agriculture and local foods. Short-food supply chain is the term used to describe smaller food operations such as a farmers market. Of course, there are also opportunities with international and overseas companies, where you may find work with shared service centers, or coordinate global sourcing.

Technological Advances in the Medical Laboratory

2014-02-26 by Mark Harrington

Technology moves at light speed these days, and the advancement of technology in the medical laboratory is no different. If you’re a medical lab technician, you have to be up on the latest inventions and innovations all the time. While medical office assistant courses will help get you up to speed, keeping an eye on emerging trends is still very important to ensure optimal career development. These are some of the most recent impressive developments that have been going on in medical laboratories across the world.

Artificial Cells Mimicking Real Cells

We’ve been on the path to creating artificial organs and life support systems for decades now, with pacemakers being a great example. However, scientists have been making great strides in developing artificial cells that can mimic the effects of real cells found within the human body. These cells are created with tiny, synthetic gel material and are extremely useful for healing wounds and guarding against bacteria. This is the first big step on a road that will hopefully see us be able to create blood cells, brain cells and many other components of the human body.

Anti-Bleeding Gel

While adhesive bandages do their job and they do it well, there are times we’d like a quicker and more permanent solution. Scientists are hard at work on an “anti-bleeding gel” that, when applied to a wound not only seals it instantly but starts the clotting process as well. This means that you can stop a dangerous wound in its tracks and start the healing process almost instantly!

Printing Bones

It’s no secret that 3D printing has come a long way in the past couple of years, printing anything from food to household items, but did you know that scientists are finding a way to print new bones for human bodies? While not made of actual bone, they’re made of a synthetic material that has an extremely similar look, feel and makeup, meaning that they could ostensibly be used to replace broken or severed limbs. This would mean huge things for amputees and people who have their limbs damaged in accidents.

The printer creates “model” bones that are placed in the body at the fracture site, letting the real bone grow around it. Once the bone grows back, the synthetic bone disintegrates. The formula is a mixture of zinc, silicon and calcium phosphate. They’ve already done exceptionally successful tests in rabbits, and when the bone material is combined with stem cells, the bones grow back much faster and stronger than normal!

These are just some of the more exciting developments that are happening in the medical world right now, but a focused program in medical office assistant training will have you up to speed in no time at all, and will also provide you with a particularly rewarding career.


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