2018-05-09 by Mark Harrington
Striking the right tone during workplace conversations is tricky. It shouldn’t be as formal as the job interview, but it must be more reserved than conversations with family or friends at home. It’s important to use correct etiquette via phone, email, and Skype in a modern workplace. Behaving correctly will impress your boss, and ensure that customers leave a conversation with a smile on their face.
It’s particularly crucial to the work of an office administrator, who must juggle conversations between colleagues and customers in a number of communicative forms. Here are a few tips to help you master the talent:
Don’t Overlook the Importance of the Written Word
When you’re working on behalf of a business, a formal tone is always worthwhile in email and other forms of messaging. Avoid using exclamation marks and humor in email, unless you’re very confident that it strikes the right tone. As part of office administration class, get in the habit of checking that an email is relevant to all recipients, as colleagues and customers will be upset if they’re being ‘spammed’ with unnecessary messages.
Text or instant messaging applications, like WhatsApp or Messenger, should only be used if you’re in conversation with somebody you’ve met before. Avoid this form of communication if the recipient needs time to think about their response.
Keep it formal during email conversations
Office Administration Training Develops Face-to-Face Conversation Skills
Face-to-face conversations are more pressurized as you have less time to formulate responses. There are, however, some important bits of advice to take on board. If you’re meeting a new person, make sure to introduce yourself by name and title. You may be the first face they see in a particular office, and it’s important to instantly put them at ease.
Smile, make eye contact, and shake hands if initiating a more formal conversation. A more laid-back tone is natural when speaking to office colleagues, but be wary of topics of conversation. Topics such as politics and religion can be very sensitive, and are best to be avoided. Also make sure to always be respectful of other employees and customers. Phrases like ‘please’, ‘thank you,’ and ‘sorry’ will go a long way to maintaining positive relationships in the workplace.
Remember to Use Correct Phone Etiquette
After you study office administration, don’t fall into the trap of thinking you’re in a sound-proof bubble during every phone conversation. It regularly occurs that people speak much more loudly on the phone. This may help the person on the other end of the line to hear you, but it could annoy nearby colleagues in the office.
Be aware of the volume of your voice while on the phone
Video calls, such as Skype, have also become a helpful tool for formal communications within a business. The regular inclination is to look into the eyes of the person you’re speaking to, but it’s only possible to make eye contact by staring into the camera. Be wary of what’s going on behind you as well, as a busy environment may distract the person you’re speaking to.
Become an integral workplace asset by taking on office administration training.
Find out more about the diploma program at NAHB.
2018-01-17 by Mark Harrington
Every business, no matter what sector they are a part of, has a need for effective office administration. This goes for businesses of any size or scope, since each one will need effective business correspondence, efficient filing of documentation, and other essential tasks completed by trained office administrators. In this respect, professionals in this role are very much at the heart of the business they work for.
This makes a qualification in office administration a highly desirable asset, and can be a wonderful choice for anyone looking to step into a new career in 2018. Here are three considerable benefits to beginning your training in the new year.
Office Administration Training Can Help You Access Many Different Opportunities
One of the benefits of choosing to study office administration is that it encompasses skills that will be of use to a very wide range of businesses. This means that after graduation, you could apply to work at many different kinds of companies. For example, you could apply to a cutting-edge IT start-up, a major multinational corporation, or to a thriving ‘pillar-of-the-community’ local business. You might even choose whether you would like to work in a full-time or part-time capacity—a choice that can be especially appealing to young parents. Whether you want your year to include an exciting new challenge, or a career that offers healthy work-life balance, training in office administration can help you reach your goal.
Graduates of office administration training can choose to work at a wide variety of companies
You Will Be Able to Build Up an In-Demand and Modern Skill Set
A qualification that provides you with solid, applicable skills can be an immense advantage in the current job market. For those considering this career path, effective office administration training will ensure that you have developed both the hard and soft skills necessary to thrive in the modern workplace. Learning to expertly use essential computer programs such as Power Point, Word, and Excel, as well as other hard skills, will be an important part of your training. In addition, essential soft skills like effective communication are also included in top office administration programs.
Modern business administration training will give you the skills needed to help businesses thrive in 2018
This means that by the time you graduate, you’ll feel at home with industry standard programs like the Microsoft office suite, as well as practices like effective accounting and other office procedures. These are the tools that will help you become an important part of any team, no matter what role you choose after your training.
Study Office Administration and Enjoy the Buzz of Working With the Whole Company
For many aspiring students, going back to school can be an important step in getting a career they can feel proud of. If reaching your full potential or getting out of a rut is a goal you would like to achieve this year, then office administration training could be the key to your success. In many ways, choosing a career in office administration means choosing to be at the centre of a company’s operations.
Ultimately, office administration is a role that involves regular interaction with all levels of a business. It might even include building relationships and productive connections with suppliers and other organizations your company might be in contact with. The over-arching nature of this role makes it an ideal career path for those seeking to work in a person-focussed and varied role that will offer a rewarding challenge.
Do you want to work at the heart of a well-functioning business?
Contact us at National Academy of Health and Business today to learn more about the career benefits of an office administration diploma.