SINCE 1979
National Academy of Health & Business (NAHB)
is a leading Career College with campuses in :

Top Skills for Becoming a Community Services Worker

July 2, 2014

Home care

The role of a community services worker is to assist and support individuals and communities facing challenges related to areas like economic difficulties, mental health issues, substance abuse problems, physical disabilities or more. As a community services worker, you work on the frontlines of social assistance, meaning this is a career that can be demanding, but also tremendously satisfying on a personal level. If you’re currently investigating carers in healthcare and social work, such as contemplating taking a personal support worker course or becoming an early childhood assistant, you should consider a career as a community services worker. If you love to help people and fight for what’s right, it could be just what you’re looking for.

Top skills

A trained community services worker can find employment in a number of organisations, including government agencies, women’s shelters, mental health centers, correctional facilities, schools, group homes and more.

To be successful as a community services worker, you must be people-oriented and have strong empathy and compassion. Good organizational skills and being able to think quickly on your feet can also come in handy. Moreover, a positive attitude is a good trait to have, as some of your clients may have fallen into patterns of negative thinking.

During your formation as a community services worker, you’ll also acquire skills related to:

  • Psychology
  • Case management
  • Counseling Techniques
  • Crisis Intervention
  • Self-care
  • Conflict resolution
  • Family development
  • CPR/First Aid

All of these will help you provide quality support and services to individuals in need and making a difference in their lives and your community.

Tasks and responsibilities

The tasks and responsibilities of a community services worker can vary greatly depending on your employer or the type of clients you have, and might require you to also receive light medical office assistant training.

In general, a professional in this field can expect to:

  • Meet with clients to evaluate their situation, provide support or assess their progress
  • Write reports, including a client’s strengths, weaknesses and needs
  • Help clients gain access to the governmental services they need, such as legal, medical and financial assistance, employment services, help with housing and more
  • In collaboration with the client, develop and carry out plans of action
  • Implement various programs within a community, including substance abuse programs, youth services and workshops related to life skills and other topics
  • Provide crisis intervention and emergency shelter services

And, of course, much more. Your training as a community services worker will be flexible and will prepare you to be able to handle many different types of challenges and work environments, so that can you be effective both independently and as a member of a team of community services workers.

In the end, if you care about social justice, are passionate about supporting individuals in difficult situations, are self-motivated and a good decision marker, you’ll find plenty to like in community services.


Free Information
Responses within 24 hours


Select a Campus to view available programs :